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Acasă Politica de confidențialitate
Abou Noi

Politica KYC

Compliance with International Law and Verification Measures

To adhere to international regulations, including anti-money laundering laws, online trading service providers must verify user identity and personal details. These measures help combat fraud and enable tailored risk management for traders, ensuring compliance and financial security.

Commitment to Equal Access and Confidentiality

  • Equal Access: We provide services without discrimination, making it simple for individuals from all backgrounds to register, open, and manage trading accounts.
  • Data Security: We prioritize safeguarding sensitive customer information through strict confidentiality and robust security protocols.

Required Documentation for Account Verification and Deposits

To comply with regulations and maintain a secure trading environment, the following documents are required when opening or funding an account:

Identity Verification:

  • A color copy of both sides of a valid ID card, passport, or driver’s license.

Proof of Address:

  • A recent utility bill (e.g., telephone, electricity) or a bank statement issued within the past three months, clearly showing your full name and address.

Proof of Payment (for new credit/debit cards used for funding):

  • Front: A color copy displaying the last four digits, expiry date, and cardholder name.
  • Back: A color copy showing the last four digits and the signature.

Deposit Declaration Form:

  • This form must be printed, accurately completed, hand-signed, and submitted after each deposit. [Download the form here].

Supporting a Secure Trading Environment

By adhering to these guidelines, we ensure a fair, secure, and user-friendly trading environment while complying with legal requirements. If you need assistance or have questions, our dedicated customer support team is always available to help.

Abou Noi

Politica de rambursare

Refund Currency and Account Details

  • Refunds are processed in the same currency and to the same account or credit card originally used for the deposit.
  • If the necessary bank details (e.g., IBAN/account number, SWIFT/BIC, routing number, customer name, bank name, and address) are not provided via an official bank document, the Company reserves the right to cancel the refund request within five (5) working days.

Transaction Fees

  • The Company may charge commissions on deposits and refunds, including electronic transfer fees.
  • Bank transfer fees range between €25 and €50, depending on the payment method, and will be deducted from the refund amount.

Reimbursement Requests

  • Refund requests must be submitted through the Company’s official website.
  • The Company is not obligated to process requests made through other channels.

Refund Processing Time

  • Refunds will be processed within seven (7) working days after the Client fulfills the Margin requirements as defined by the Company.
  • Any applicable transfer fees will be deducted from the refunded amount.

Conditions for Refund Cancellation

The Company reserves the right to cancel a refund request under the following conditions:

  1. Insufficient Balance: The remaining account balance after the refund is insufficient to support open transactions.
  2. Unverified Client: The Client has not completed verification (requires full KYC documentation: ID card, proof of address, and proof of payment with partial card details).
  3. Incomplete Documentation: The Client has not provided signed deposit statements and bonus agreements (if applicable).
  4. Document Submission Delay: The required signed documents are not submitted within five (5) working days.

Special Refund Circumstances

Refunds may be directed back to the original card in the following cases:

  1. The Client remains unverified 14 working days after the card transaction.
  2. A third-party transaction is identified.
  3. The Client violates the Accepted Customer Agreement.

Card Refund Fees

  • No commissions are charged for refunds processed back to credit or debit cards.

This policy is designed to maintain compliance, ensure transparency, and provide security in all refund-related transactions. For any inquiries, please contact our support team.

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